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Alex Bray

AVP, Omni-Channel Acquisition & Servicing
Genpact
Member since
05 Feb 2011
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London
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Followed by John Sims, Martha Boyle and 5 others you follow
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Alex's opinions

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Alex Bray

Outside-in - The Key to Customer Onboarding

The giants of ecommerce have brought about the most radical change in how the world works since the industrial revolution. Apple, Amazon, Facebook, Alphabet, PayPal, and so on have transformed the way businesses and consumers interact. Consumers today are increasingly leading digital lives, with access to technology and information to help them ma...

29 June 2018 /retail Trends in Financial Services

Alex Bray

Is Monzo’s new IFTTT service the Initial Operational Test for IOT in banks?

Monzo, the British neobank, this week announced an integration with one of the world’s largest automation platforms, IFTTT. Their objective is to give customers the freedom to build their own integrated services, bringing together their devices, apps and financial data. For example, customers will be able to reward themselves every time they visi...

12 June 2018 /retail Digital Banking Trends

Alex writes about

  • retail banking

Alex's opinion archive

  • 2018 (2)
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  • StGilesResident Blog on Tumblr
  • Bank Marketing Strategy
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Assistant Vice President at Genpact

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Senior Manager, Customer Analytics at Genpact

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VP Banking & Capital Markets Strategy at Genpact

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